Full time
Burlington, with travel to other site locations in Milton, Oakville & Mississauga
Job Number:  315       
Job Title:  Newcomer & Employment Services Assistant (9 week summer position)
Department:  EIS                    
Location:  Burlington, with travel to other site locations in Milton, Oakville & Mississauga
Start Date:  July 2, 2019
End Date:   August 30, 2019
Schedule:  35 hours / week                                          
Pay Rate:  $15 per hour
Reports To:  Site Coordinator

Are you entrepreneurial, client-focused and committed to team work and excellence?  Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a career with the Centre for Skills Development!
Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, the Centre delivers high calibre employment services, ESL & immigrant services, skilled trades training and literacy upgrading. Providing people with opportunities to build a better future and making a positive impact on peoples’ lives is integral to the business of the Centre.
For more information, visit: centreforskills.ca

These are your responsibilities:
  • Provide information about Centre services / programs over the phone, in-person, and via e-mail to clients, community partners and the general public
  • Greet and direct new customers upon arrival to service site
  • Keep all resource area materials replenished and arranged in a neat and orderly fashion
  • Ensure all clients are provided with a thorough orientation to the resources center and fully understand our “Code of Conduct” and “Guidelines for Use”; resolve client situations in an appropriate manner
  • Assist clients in booking intake, employment counseling and workshop appointments, by phone or in person
  • Help customers to troubleshoot basic computer-related problems
  • Support customers in conducting web-based job searches and formatting job search documents
  • Provide customers with appropriate information related to various community-based programs in Halton
  • Assist with the following up with previous Centre clients for an update on their job search progress
  • Assist Settlement Information Specialists with workshop facilitation
  • Collate and analyze client satisfaction survey results
  • Directly contact community-based agencies, non-profits, churches and faith groups to learn if they can be part of future marketing efforts and to inform them about the Centre services as they relate to mutual clients
  • Assist with community outreach events
  • Assist with the set-up and facilitation of the English conversation circles, and other community workshops as needed 
  • Other job-related duties as assigned by Site Coordinator
What you need to bring to this job:
  • Under Canada Summer Jobs (CSJ) guidelines, to be eligible, applicants must:
  • be between 15 and 30 years of age at the start of the employment
  • be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act; and
  • be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
  • Pursuing post-secondary studies in one of the following areas: social services, social work, community services, career development practitioner, settlement counsellor, education, or similar
  • Access to reliable vehicle and ability to travel on a regular basis
  • Ability to work independently and as part of a work team
  • Excellent customer service skills; friendly, approachable and welcoming interpersonal style
  • Ability to be non-judgmental and show empathy when dealing with diverse range of clientele; while also maintaining appropriate professional boundaries
  • Strong research and professional writing skills
  • Proficient with MS Office 2010 applications: Word, Excel and Outlook
  • Past experience in a similar role will be considered an asset
  • Fluent written and verbal Chinese language skills will be an asset
Please e-mail or fax your resume and cover letter to:
Human Resources
Centre for Skills Development
E-mail: resumes@centreforskills.ca
Fax: 905-634-2775
Application Deadline:   Friday, May 31, 2019
In order to be considered, all applications must include the job number and title in the email subject line or on the cover sheet if faxing. 
We thank all applicants for their interest in the Centre, however, only those selected for an interview will be contacted.  If contacted for an interview, please inform us should accommodation be required.
In the spirit of the Human Rights Code, we ask that resumes not include personal data such as age, health, marital and family status.

Post ID: 315
Company: Centre for Skills Development
Hours: Full time
Wage: $15 per hour
Status: Seasonal
How to apply: resumes@centreforskills.ca

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